Terms of Service

Last updated: August 26th 2025

Welcome to VanCity Visuals. By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.

Use of Our Website

  • The content on this website is for general information and promotional purposes only.

  • You may not use this site for unlawful purposes or in a way that could damage, disable, or interfere with the website.

  • All text, images, and video content on this site are owned by VanCity Visuals unless otherwise noted and may not be copied, distributed, or used without our permission.

Services and Bookings

  • Project details, timelines, and costs will be agreed upon in writing before work begins.

  • A deposit may be required to secure booking for certain projects.

  • Cancellation policies and fees will be clearly outlined in project agreements.

Intellectual Property and Usage Rights

  • Unless otherwise agreed in writing, VanCity Visuals retains ownership of all raw footage captured during a project.

  • Clients are granted full rights to use the final edited videos delivered as part of the project for their intended purposes (such as marketing, internal training, or event sharing).

  • Raw footage may be released to the client upon request and may involve additional fees.

  • VanCity Visuals reserves the right to use portions of completed projects in portfolios, showreels, or promotional materials unless the client requests otherwise in writing before production begins.

Liability

  • We take every step to deliver high-quality work, but we are not liable for indirect, incidental, or consequential damages resulting from the use of our services or website.

  • In the event of unforeseen circumstances (such as technical failure or extreme weather), we will work with you to find a fair and practical solution.

External Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those external sites.

Changes to These Terms

We may update these Terms & Conditions from time to time. The most recent version will always be posted on this page.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

VanCity Visuals
Email: info@vancityvisuals.com
Phone: +1 (604) 356-4206
Location: Coquitlam, BC